Privacy policy

At Charles Francis, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our website: charles-francis.com.

By using our Site, you agree to the terms described below.

Information We Collect

When you visit our site or place an order, we collect certain types of personal information:

1. Device Information

Automatically collected data includes:

  • IP address
  • Browser type and version
  • Time zone
  • Cookies installed
  • Pages viewed and how you navigate the site
  • Referral source (e.g. Google, social media)

We collect this information using technologies such as:

  • Cookies – Small data files stored on your device
  • Log files – Track actions and system usage
  • Pixels, tags, and beacons – Help us monitor engagement

2. Order Information

When you make or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Payment details (e.g., credit/debit card number)
  • Email address
  • Phone number

We refer to all of the above collectively as Personal Information.

How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders
  • Manage payments and provide invoices
  • Communicate with you about orders or inquiries
  • Screen for fraudulent activity
  • Tailor content and advertising based on your preferences
  • Analyse site performance and improve our services

Sharing Your Information

We share your personal information with trusted third parties to help us operate our business effectively.

This includes:

We may also share your data when required to comply with legal obligations, such as responding to subpoenas, court orders, or lawful government requests.

Marketing & Advertising

With your consent (where required), we may use your personal information to:

  • Send promotional offers
  • Display targeted ads on other websites or social platforms

You can manage or opt out of targeted ads via:

Do Not Track

Please note that we do not alter our data collection practices in response to browser-based “Do Not Track” signals.

Your Rights (for UK & EU Customers)

If you are located in the UK or the EU, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Object to processing under certain circumstances
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

We process your data either to fulfill contractual obligations (e.g., to ship your order) or for legitimate business interests, such as service improvement.

Please note that your information may be transferred outside the UK or EU, including to Canada and the United States, and will be protected according to applicable data protection laws.

Data Retention

We keep your order and account information for as long as necessary to provide our services, or until you ask us to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal or regulatory updates. The latest version will always be posted on this page.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your data is handled, please reach out:

Email: support@charles-francis.com
Phone: +44 7520 640 873
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM