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Commonly Asked Questions
Where do you ship to?
We offer shipping to all 50 U.S. states with a flat shipping rate of $4.99 USD per order.
How long will it take to get my item?
Orders typically arrive within 6-11 business days from the time of purchase. For more details, please refer to our full Shipping Policy.
What size item do I choose?
Each item includes a size guide in its description. Alternatively, you can view our full size guide for more details. If you need further assistance, feel free to contact us at support@charles-francis.com.
Can I change or cancel my order after placing it?
Yes, you can edit or cancel your order within 3 hours of purchase by contacting us at support@charles-francis.com. See our full Shipping Policy for further details.
What if I don't like my item?
We offer a 14 day money back guarantee. So if you don't like your item, you can return it within 14 days of delivery for a full refund.
If this is the case, please reach out to our friendly support team at support@charles-francis.com
What payment methods do you accept?
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- Apple Pay and Google Pay
- Shop Pay & Union Pay
All transactions are processed in your local currency.
Have any further questions?
You can contact us through our contact page! Alternatively, you can contact us at support@charles-francis.com
