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Commonly Asked Questions
Where do you ship to?
We offer shipping to the United States, Canada, Australia and New Zealand.
How long will it take to get my item?
Orders typically arrive within 6-11 business days from the time of purchase. For more details, please refer to our full Shipping Policy.
What size item do I choose?
Each item includes a size guide in its description. Alternatively, you can view our full size guide for more details. If you need further assistance, feel free to contact us at support@charles-francis.com.
Can I change or cancel my order after placing it?
Yes, you can edit or cancel your order within 3 hours of purchase by contacting us at support@charles-francis.com. See our full Shipping Policy for further details.
What if I don't like my item?
We offer a 14 day money back guarantee. So if you don't like your item, you can return it within 14 days of delivery for a full refund.
If this is the case, please reach out to our friendly support team at support@charles-francis.com
What payment methods do you accept?
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- Apple Pay and Google Pay
- Shop Pay & Union Pay
All transactions are processed in your local currency.
Have any further questions?
You can contact us through our contact page! Alternatively, you can contact us at support@charles-francis.com
