Terms of service
Welcome to the Charles Francis website. This platform is operated by Charles Francis, and by visiting or purchasing from us, you agree to follow the terms outlined below. These Terms of Service apply to all visitors, whether you're browsing, buying, or interacting with the site in any way.
Please read these Terms carefully before using our website or services. If you do not agree to the terms, you should not access the site or use our services.
We may update or revise these Terms at any time. If we make changes, the updated version will be posted here. Your continued use of the site means you accept those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce tools that power our online shop.
1. Online Store Terms
By using this site, you confirm that you’re at least the age of majority in your region, or that you’re of legal age and have given permission for any minor dependents to use our site.
You agree not to use our products or services for any unlawful purpose, and not to violate any laws in your jurisdiction, including intellectual property or copyright laws.
Disruptive actions such as uploading viruses, malicious code, or using the platform to harm others are strictly prohibited. Breach of these terms may result in immediate termination of service.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that, apart from payment details, your content may be transferred over various networks and reformatted to meet technical requirements. Credit card details are always encrypted during transmission.
You may not copy, sell, resell, or exploit any part of the Service without written permission from us.
3. Accuracy of Information
We aim to provide current and accurate information but cannot guarantee that everything on the site is up-to-date. Some content may be for general informational purposes only. Reliance on it is at your own risk.
We may update content without prior notice, but we are not obligated to do so. It’s your responsibility to stay informed of any changes.
4. Modifications to Service and Pricing
Product pricing and service offerings may change at any time without prior notice.
We also reserve the right to modify, suspend, or discontinue the Service entirely. We’re not liable for any such changes affecting your access or experience.
5. Products and Services
Some items may be available exclusively online and may be available in limited quantities. Returns or exchanges are subject to our Return & Refund Policy.
While we make every effort to display product colours and images accurately, we cannot guarantee how they appear on your device.
We may limit the sale of products or services to certain individuals, regions, or jurisdictions, and may impose quantity restrictions at our discretion. All product descriptions and pricing are subject to change.
6. Orders and Billing Information
We may refuse or cancel orders at our discretion, particularly if placed using the same account, credit card, or delivery address in a suspicious pattern. We may also limit quantities per order or per household.
If your order is adjusted or cancelled, we’ll attempt to notify you using the contact information provided.
You agree to provide accurate and up-to-date account and billing information, including your email address and payment details.
Refer to our Return & Refund Policy for additional details.
7. Optional Tools
We may offer access to third-party tools or plugins without any oversight or endorsement.
Use of such tools is entirely at your own risk. You should familiarise yourself with the third party’s terms before use.
New features or services added to the site in the future will also be governed by these Terms.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content, services, or practices of those sites.
Use third-party services at your own discretion, and review their terms and privacy policies before making any transactions. We are not liable for any losses or disputes that arise from third-party interactions.
9. User Feedback and Submissions
If you submit content such as suggestions, feedback, or other materials, whether at our request or unsolicited, you grant us unrestricted rights to use, copy, and publish that content in any format.
We are not obligated to maintain submissions in confidence or to compensate you for them.
We may remove content we find offensive or in violation of these Terms, but we are not obligated to do so.
You agree not to violate third-party rights or submit misleading, false, or harmful material. You are fully responsible for anything you submit.
10. Personal Information
Any personal data submitted through the site is governed by our Privacy Policy. Please refer to that document for more information.
11. Errors and Omissions
Occasionally, there may be errors or omissions on the site relating to product descriptions, pricing, availability, or other content. We reserve the right to correct such issues at any time, including after an order has been placed.
We do not guarantee that all information will be current or error-free, and we are under no obligation to update information unless required by law.
12. Prohibited Uses
You are prohibited from using the site for:
- Illegal or unauthorised purposes
- Harassment, discrimination, or harm
- Infringement on intellectual property
- Uploading viruses or malicious code
- Collecting data from other users
- Circumventing security features
Any violation may result in account suspension or legal action.
13. Disclaimer of Warranty & Limitation of Liability
We do not guarantee that the service will be uninterrupted, error-free, or secure.
The service and all products are provided “as is” without warranties of any kind, either express or implied. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for any damages arising from use of the site or products, including loss of data, profits, or business. In jurisdictions that do not allow certain liability limitations, our responsibility is limited to the fullest extent permitted by law.
14. Indemnification
You agree to defend and indemnify Charles Francis, its team, partners, suppliers, and affiliates from any claims, losses, or damages resulting from your breach of these Terms or your misuse of the Services.
15. Severability
If any part of these Terms is found to be invalid or unenforceable, the rest will remain in full effect. That portion will be adjusted as necessary to remain lawful and enforceable.
16. Termination
These Terms remain in effect until terminated by either party.
You may terminate them by discontinuing use of the site. We may terminate or restrict your access if you violate these Terms or engage in harmful behaviour. Any obligations incurred before termination still apply.
17. Entire Agreement
These Terms, along with any policies posted on our site, represent the full agreement between you and Charles Francis regarding the use of our services. They override any prior agreements, communications, or understandings.
18. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved under UK jurisdiction.
19. Changes to the Terms
You may review the most current version of these Terms at any time on this page. We may update them at our discretion. Your continued use of the site after changes have been posted confirms your agreement to the new terms.
20. Contact
If you have questions regarding these Terms, please contact us at:
Email: support@charles-francis.com
Phone: +44 7520 640 873
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM